Refund policy

Contact support within 14 days of purchase to request a refund of unused purchased credit. Include the account email and order ID. Do not send passwords, API secrets or card information. Bonus credit is not refundable. Consumed API calls are not refunded simply because their public source later changes.

Failed API calls automatically release the reserved call charge when the failure can be recorded. If a request remains pending after a service interruption, contact support with its request ID. We reconcile the request before refunding; the upstream spending cap is kept reserved conservatively.

Refunds are reviewed and returned through the original provider. Creem or Waffo merchant-of-record terms may also apply. Refunds, chargebacks and disputes temporarily restrict API access while the affected balance is reconciled. Any mandatory consumer rights that apply are not excluded by this policy.